Refunds and Returns

For enquires about returns or requests for refunds, please email the online team on Alternatively, you can visit us in-store at 220 Commerce Street, Frankton, Hamilton 3204. We require proof of purchase such as order receipt, as well as personal identification for all refunds and returns.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

· Gift cards

· Downloadable software products

· Some health and personal care items

Sale Products

Products sold at a reduced price, and items purchased on sale cannot be refunded. Regular and full-price products may be eligible for refunds and returns upon request.

Online Order Returns

Please send your returns to: 220 Commerce Street, Frankton, Hamilton 3204 New Zealand.

Returns after 30 days should only be sent with prior approval from our Customer Service team. Return postage and tracking is the responsibility of the sender. Please send your returns using a tracked or couriered service, as we will not be liable for any lost items. If you receive a refund, the cost of return shipping will be deducted from your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Our 30-Day Return Policy

Our number one priority is that you’re happy with your purchase from us. That’s why we offer a 30-day returns policy for peace of mind. If you’ve changed your mind, we accept online order returns within 30 days of receipt of the item for a refund, excluding the original postage cost, provided the item is not in a worse condition than when it was sold, through no fault of transit.

Returns after 30 days should only be sent with prior approval from our Customer Service team.

Partial Refunds

In some cases, we may agree that you keep the item and a partial refund will be offered. Please contact our Customer Service team if you feel that you are entitled to a partial refund.

Please retain your receipt for refund, exchange or credit.

Our Refund & Exchange Policy

We are not required by law to provide a refund or replacement if you change your mind, make the wrong decision, misuse the goods or use the goods for other than what they were intended. You can choose between a refund, or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do. If your return is deemed to not be in the condition it was when sent out, we will not accept your return and it will be sent back to you.

Need help? Contact us at for assistance regarding refunds and returns.

Vinnies Stores Privacy Statement

Vinnies Stores is part of The Society of St Vincent De Paul, a not-for-profit organisation, which is committed to upholding the New Zealand Privacy Principles contained in the Privacy Act 2020. Our Privacy Officer is responsible for ensuring that our privacy policies are adhered to and our detailed Privacy Policy can be accessed online here, or by contacting our National Privacy Officer by email at Any questions about the Society’s compliance with the Privacy Act 2020 should be referred to the National Executive Officer.

Our Privacy Policy includes information about how you may access and update the personal information we hold about you and details of how you can complain about a breach of the Privacy Principles and how we will deal with your complaint. You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter, unless we believe it is impractical to do so in the circumstances. If you wish to deal with us in this manner, you must tell us in writing so that we can consider if your request is practicable.