Refunds and Returns
For enquires about returns or requests for refunds, please email the online team on email@example.com. Alternatively, you can visit us in-store at 220 Commerce Street, Frankton, Hamilton 3204. We require proof of purchase such as order receipt, as well as personal identification for all refunds and returns.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
· Gift cards
· Downloadable software products
· Some health and personal care items
Products sold at a reduced price, and items purchased on sale cannot be refunded. Regular and full-price products may be eligible for refunds and returns upon request.
Online Order Returns
Please send your returns to: 220 Commerce Street, Frankton, Hamilton 3204 New Zealand.
Returns after 30 days should only be sent with prior approval from our Customer Service team. Return postage and tracking is the responsibility of the sender. Please send your returns using a tracked or couriered service, as we will not be liable for any lost items. If you receive a refund, the cost of return shipping will be deducted from your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org..
Our 30-Day Return Policy
Our number one priority is that you’re happy with your purchase from us. That’s why we offer a 30-day returns policy for peace of mind. If you’ve changed your mind, we accept online order returns within 30 days of receipt of the item for a refund, excluding the original postage cost, provided the item is not in a worse condition than when it was sold, through no fault of transit.
Returns after 30 days should only be sent with prior approval from our Customer Service team.
In some cases, we may agree that you keep the item and a partial refund will be offered. Please contact our Customer Service team if you feel that you are entitled to a partial refund.
Please retain your receipt for refund, exchange or credit.
Our Refund & Exchange Policy
We are not required by law to provide a refund or replacement if you change your mind, make the wrong decision, misuse the goods or use the goods for other than what they were intended. You can choose between a refund, or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do. If your return is deemed to not be in the condition it was when sent out, we will not accept your return and it will be sent back to you.
Need help? Contact us at email@example.com for assistance regarding refunds and returns.
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